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FAQ

frequently asked questions

What is your shipping policy?

Domestic Shipping

The fee will depend on the weight and the size of the package, and it will be calculated when the order is made. If you have any questions - ask at info@urbanica.lv or use our Support form.

Deliveries in Riga and its metropolitan area are usually cheaper.

Also you can pick You can receive products for free at pick up point in Riga - as soon as it is ready and packed. You will receive an announcement via Your mobile phone or E-mail address which you indicated when making the order.

International Shipping

The fee will depend on the weight and the size of the package, and it will be calculated when the order is made. If you have any questions - ask at info@urbanica.lv or use our Support form. Time of delivery in These times is unpredictable and slower

What if dimensions and other technical drawings are needed?

We can help! Just send us an email at info@urbanica.lv or use our Support form.

Can I Order Custom pieces or pieces with specific dimensions, color or other properties?

Yes! We will be glad to help You, if we can! Urbanica produces products that could be sold under the brand name of Your company. We will provide product design & packaging services for You! Drop us a line with Your wishes & preferences to our email info@urbanica.lv or use our Support form.

Can I order In big quantities?

The more, the better! Yes! If You are considering ordering A LOT, then contact us via our email info@urbanica.lv or use our Support form.

How long does it takes to make order?

Usually it differs from work load that we have at our factory, as we produce to order, usually it takes from one week to one month.

Are Urbanica products sustainable?

We truly believe that the future is in sustainable manufacturing and durable, timeless products. Every product is handmade in Latvia, by using high quality materials. All Urbanica products are produced to order (the production of an item begins only after a confirmed customer order is received). Step by step we are reducing our impact on the environment and putting an end to unnecessary overproduction.